These General Terms and Conditions apply to all services provided by Transformation Nomads, a Human Sustainability Advisory registered in the Netherlands. By engaging our services, requesting a proposal, signing an agreement, or making a payment, you agree to be bound by these terms. Please read them carefully before proceeding.

I - Who we are

Transformation Nomads operates from the Netherlands. We work with organizations and leaders worldwide through advisory engagements, in-company workshops and facilitation, and speaking and keynote services. Any reference to "we," "us," or "our" in these terms refers to Transformation Nomads. Any reference to "you," "your," or "the client" refers to the individual or organization engaging our services.

II - Scope of services

The specific nature, scope, duration, and deliverables of each engagement are defined in a proposal, offer letter, or service agreement provided to you before the start of work. These General Terms and Conditions apply to all such engagements and form part of the agreement between us. In the event of any conflict between a specific service agreement and these terms, the service agreement takes precedence.

III - Proposals and acceptance

Any proposal or offer we provide is valid for 30 days from the date of issue, unless a different validity period is stated in the proposal itself. A proposal becomes a binding agreement when you confirm your acceptance in writing — including by email — or when you make a payment in connection with the proposed services. We reserve the right to withdraw or amend a proposal before acceptance.

IV - Fees and payment

Our fees are set out in the relevant proposal or service agreement. Unless stated otherwise, all amounts are exclusive of VAT, which will be added where applicable under Dutch law. Payment may be made by bank transfer on the basis of an invoice, or by online payment via the methods available on our website.

For advisory and facilitation engagements, we typically invoice in installments as agreed in the service agreement. For workshops, facilitation sessions, and speaking engagements, a deposit of at least 50 percent of the agreed fee is due upon confirmation, with the remainder due no later than 14 days before the date of delivery, unless agreed otherwise in writing. For online programs and courses, full payment is required at the time of enrollment unless a payment plan has been explicitly agreed.

Invoices issued by bank transfer are payable within 14 days of the invoice date unless stated otherwise. If payment is not received by the due date, we reserve the right to suspend delivery of services and to charge statutory commercial interest on the outstanding amount in accordance with Dutch law.

V - Cancellation and rescheduling

If you need to cancel or reschedule a confirmed engagement, please notify us in writing as soon as possible. For cancellations made more than 30 days before the scheduled start date, any deposit paid will be refunded in full minus any costs already incurred in preparing for the engagement. For cancellations made between 14 and 30 days before the start date, 50 percent of the total agreed fee will be due. For cancellations made less than 14 days before the start date, the full agreed fee will be due.

For speaking and keynote engagements specifically, given the planning and preparation involved, the full fee is due for any cancellation made less than 30 days before the event date.

Transformation Nomads reserves the right to cancel or reschedule an engagement due to unforeseen circumstances, illness, or events beyond our reasonable control. In such cases, we will notify you as soon as possible and offer an alternative date or a full refund of any amounts paid.

VI - Delivery of services

We will deliver our services with reasonable care, skill, and professionalism. All timelines and dates provided in proposals are indicative unless explicitly confirmed as fixed. Timely delivery depends in part on your cooperation, including providing access to relevant information, personnel, and facilities where applicable. Where a delay in delivery is caused by a failure to provide what is reasonably required from your side, we cannot be held responsible for the resulting impact on timelines or outcomes.